2015 The Hartford Review #auto #insurance #in #ca

#hartford auto insurance
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The Hartford Review

THE GOOD

Ease of new policy purchase:

The Hartford boasts an impressive suite of online tools to assist new customers in shopping for and beginning a new auto insurance policy. The company makes it very simple to get an instant online quote and even offers a tool to help you select the right levels of coverage for your situation. After customizing your levels of coverage and receiving your instant quote, customers can purchase a policy online and print insurance cards instantly. Many competitors offer similar tools, but The Hartford auto insurance stands out by offering every one of these important features. However, keep in mind that you can’t get a quote from The Hartford unless you currently have car insurance.

Diverse policy offerings:

Policy offerings are a critical element of evaluating an insurance company and thanks to their broad list of coverages and policy types, The Hartford auto insurance is an industry leader. The company offers standard bodily injury and property liability coverages as well as non-owned or rental car insurance. In states where it is allowed, The Hartford also offers a number of options to stack liability and uninsured motorist coverage.

Excellent claims management:

No one looks forward to filing an insurance claims but if the need arises, convenience can make an enormous difference. The Hartford auto insurance has created an excellent claims process that allows customers to file 24/7 by phone, agent, online or via a mobile app. Unlike some competitors, the company does not impose restrictions on where you can have your vehicle fixed and it does have a resource for repair facility recommendations. Once a claim has been filed, it can be easily tracked online, through the mobile app, or by calling the claims center at any time.

Rock-solid support:

The Hartford is regarded by many as a company that cares about their customers and that reputation is well-earned. The company has robust support features available, ranging from traditional telephone support to more modern email and social media options. It’s also one of only a handful of auto insurance companies to offer real-time online chat to customers navigating the quote process.

Useful policy benefits:

In addition to The Hartford’s broad range of standard coverages, customers may also elect to or automatically receive a wide range of additional features. Frequent travellers will appreciate the company’s roadside assistance and towing programs. Other accident-related benefits include rental car or public transportation reimbursement and dedicated medical payment coverage. If you’re seriously injured and unable to meet basic obligations, the company will even cover assistance with shopping, gardening and certain home maintenance.

Minimal learning materials:

The Hartford falls well behind competing companies with their very limited online learning resources. Despite the company’s excellent customer support features, they offer very little to new buyers wanting to learn more about the insurance process. FAQs and a limited selection of video tutorials outlining insurance types can be found on The Hartford’s website and those materials are somewhat helpful. However, many other companies offer knowledge bases and glossaries that can assist customers in better understanding the various terms and decision factors that pertain to the insurance buying process. The Hartford auto insurance misses the boat in this category and, in doing so, probably loses the interest of first-time or inexperienced auto insurance buyers.





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