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Barclays Bank Account

Current account switch service, payments and helplines

If you need to switch your main current account (the account you use for your day-to-day banking, which your salary etc is paid into) from one participating bank or building society to another, the current account switch service is ideal. It s a free service that s been designed to be stress-free, and if you choose the full switch option, it s backed by the Current Account Switch Guarantee.

If payments are made to your old account, as part of the full switch, we ll automatically redirect them to your new account for a minimum of 3 years.

And if you have any queries about the switch at all, either to us or from us to another bank please call 0333 202 7458. Lines are open 9am-6pm Monday to Friday and 9am-5pm on Saturdays.

Funding limits

A funding limit is the maximum amount you d like us to transfer to your old bank to clear an overdraft or overdrawn balance. You ll need to deposit this amount into your Barclays account, or have an overdraft in place with us, for the day of the switch. We ll then transfer an amount up to the funding limit you choose here to your old account. You ll be able to change this amount up until 5pm on day 6 of the switch process in-branch. We ll need to agree to the amount you choose and it ll need to be enough to clear any overdrawn balance or overdraft for us to be able to close your old account.

Full and partial switches

We ll move all your regular credit and debit payments, such as Direct Debits, standing orders, bills and your salary, to your new Barclays account.

We ll close your old account for you.

Any payment made into your old account will be redirected for 3 years, or longer if required. Please refer to the Current Account Switch Agreement for further details.

Full switch is covered by the Current Account Switch Guarantee . After you apply, you ll have 5 working days to visit a Barclays branch and confirm your identity so the switch can start. The process completes 7 working days after this.

We contact your old bank for a list of your debit payments for the account you re switching from. You select those you want us to move to your Barclays account.

We leave your old account open.

We won t be able to switch any individual future-dated payments.

You ll need to arrange the transfer of any credit payments (eg, your salary) to your new Barclays account. It takes longer than 7 working days and isn t covered by the Current Account Switching Guarantee.

Completed and rejected applications

We ll contact you to let you know when the switch has been completed. This is when any money coming from your old account will be available. However, your Barclays account will be ready to use as soon as you open it.

Your switch could be rejected if the personal details you gave us when you opened your Barclays account don t match those held by your old bank for your other account.

If you think they might be out of date, please update your details with your old bank. Also, if you apply for a full switch, you have 5 working days to visit a Barclays branch and confirm your identity. If you don t do this, the switch process can t go ahead.

If your switch is rejected, you can re-apply but should make sure you ve taken the necessary steps to ensure it doesn t fail again.

Cooling off

If you re not happy with your account, you have a 14 day period in which to contact us to cancel your account or switch to another account. This period begins on the date your account is opened, or the date you receive your terms and conditions and other account information, whichever is the later. If you contact us within this period to cancel or switch your account, we ll refund any account fees you may have paid.

However, if you cancel or switch your account at a later date, you won t be refunded the account fees that you ve paid. If you wish to cancel or switch your account, you should tell us by writing to Barclays, Leicester LE87 2BB.

We want to hear from you if you feel unhappy with the service you ve received from us. Letting us know your concerns gives us the opportunity to put matters right for you and improve our service to all our customers. You can complain in person at a branch, in writing, by email or by telephone. A leaflet detailing how we deal with complaints is available on request in any of our branches, from the Barclays Information Line on 0800 400 1004 or at www.barclays.co.uk. Alternatively you can write to Barclays, Leicester LE87 2BB.

If we do not resolve your complaint internally to your satisfaction, you may be able to refer it to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR (telephone: 0800 023 4567). The Financial Ombudsman Service is an organisation set up by law to give consumers a free and independent service for resolving disputes with financial firms. Details of those who are eligible complainants can be obtained from the Financial Ombudsman Service.

Things you need to know

1. Your eligibility for this account depends on you meeting our credit criteria, including checks we may carry out with credit and fraud prevention agencies.

2. Terms, conditions, exclusions and limitations apply to each benefit within the Packs. Please read the policy documents, so you know what’s covered and what’s not.

3. Debit cards are subject to application and status. Barclays Personalised Cards are subject to terms and conditions. Image guidelines also apply.

4. You must have a Barclays current account and be aged 16 or older to use Barclays Mobile Banking. Terms, conditions and restrictions apply.

5. Overdrafts are subject to status and application. All borrowing is repayable on demand. Overdraft fees are variable, which means we can change them – although we’ll let you know before we do this.

6. Barclays Blue Rewards is subject to terms and conditions 190 KB . which contain full product details and eligibility criteria.

7. To maintain a quality service, we may monitor and record calls. Calls to 03 numbers use free plan minutes if available. Otherwise they cost the same as 01/02 prefix calls.

Your eligible deposits with Barclays Bank PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. Please click here for further information www.fscs.org.uk .

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC adheres to The Standards of Lending Practice which is monitored and enforced by The Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. The Woolwich and Woolwich are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.



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