Best Home Warranty company in Triangle Area? (Holly Springs: appointed, appliances) – Raleigh, Durham, Chapel


Originally Posted by phoenixrising3131

My wife and I are buying a home in Holly Springs and want to purchase a Home Warranty, but we are having trouble choosing due to the number of companies out there. The costs vary quite a bit, so any information on which company, what kind of coverage, etc. would be greatly appreciated! Thank you!

We had an AMerican HOme Shield warranty. My stepmom and dad have had an AHS warranty for years and years; they live in a 50s era home and she’s been there for ages–before she and my dad married–and was a single mom and then single income worker who wanted the safety net. She absolutely RAVES about AHS–they have replaced her AC and an oven and some other items.

WE, on the other hand, were mixed. We lived in Florida when we had ours and, get this, they had ONE, yes ONE air conditioning contractor in our area. One. In Florida. Where there are two seasons: tourist and hellishly hot. Add to that the single contractor they had was a real jerk and his receptionist/wife was really awful–cursed like a sailor and was nasty from moment one. When I researched them via the BBB and other sites, they had terrible reviews for their utter lack or customer service and professionalism. THIS is who AHS contracts with?

And, like others said, they managed to find a way to not cover the problem.

On the other hand, they did cover a couple of other minor issues. Of course, they probably wouldn’t have cost much more than the $75 service call. But the other contracters were very nice, professional, and got the job done fast.

We were just debating whether we should get a services only warranty–not to include appliances and such, bc we will likely be buying new ones soon–we were going to wait for our inspection (tomorrow) to find out the state of our A/C and etc. before deciding. This thread makes me think we won’t bother. I was hoping more people had positive reviews in this area.

We too had mixed experience with AHS. in the end we made out like bandits though, so that tempered the difficult experiences. Had our warranty for the first year on the house. cost was about $500, paid by seller.

Kitchen disposal soon went out. replaced quickly and easily for what I believe was a $60 service fee.

Then that first summer the A/C went. Dealing with them was awful. First contractor said the unit had been struck by lightning and AHS denied the claim. That was obviously a load of doo-doo given that we were home at the time it went and it was a clear day. We requested a second opinion, and the guy confirmed that the compressor had simply failed, and AHS begrudgingly agreed to cover it. With the unit being 22 years old, we needed a replacement rather than repair.

AHS then ordered the wrong type of unit (A/C instead of heat pump), so they had to place a new order to be shipped to the installer once he discovered that the wrong one was en route.

With a one-year old, we had fled to our in-laws place six hours away to escape the heat, and fortunately my job is of the sort where I could work from there without much difficulty. All told, we were out of the house for two weeks before we could finally return. We were also responsible for about $800 of the replacement cost, as AHS doesn’t cover things like permits, a new pad for the unit, ductwork modifications to fit the new unit, etc. Still, $800 was a lot better than the $2500-$3000 we would have owed without coverage.

So financially, it was a great deal for the first year where we had a 22 year old house and weren’t sure how well things had been maintained. But it was frustrating and inconveniencing as all get out. When it came time to renew, it seemed that most of the big ticket items had pretty much been taken care of, especially with the new heat pump in place, so we canceled our coverage.

Our seller paid for American Home Shield for one year, too. We had a great experience with them. We had two things happen during the year:

1. The HVAC unit was leaking in the attic. Guy came out when he said he would, called first, and fixed the problem – $60.
2. A burner wasn’t working on our very expensive Viking professional stove, which as I understand you can only fix with Viking parts. Again, the guy came out (different guy), looked at it, figured out what part had gone bad, said he’d order it and call me when it came in. He called a week or so later, set up a time to come over, showed up on time and fixed the stove. Again cost was $60.

I had always heard they are not worth it, but our experience was quite good. My husband is actually very handy, so we didn’t renew it, but for someone who can’t fix things, it might be a good option.

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