Protect your pet
Bupa cares for the health and wellness needs of your entire family which is why we’ve introduced Bupa Pet Insurance to help you protect the furry members too.
Bupa understands that pets are important members of your family
Provide cover for your pet for accidental injury and illness
Claim up to 80% of eligible vet bills
Select up to $20,000 annual benefit limit
Dental illness and alternative care options available +
We realise there’s not a one-size fits all solution when it comes to your pet, so Bupa Pet Insurance offers a range of flexible policy options to help you take care of the health and wellness of your pet, just as you take care of your own health.
You can select from three levels of insurance, from comprehensive Ultimate cover with higher annual limits for illness and injury, Standard cover for illness and injury through to Basic cover for accidental injury only. Compare Bupa Pet Insurance policies.
Why Bupa Pet Insurance?
Just like you, your pets can experience health issues, have accidents or simply get themselves into mischief requiring a visit to the vet, which may prove a costly experience.
The average yearly claim cost for a dog with a multiple fracture was $2,241^
The average yearly claim cost for a cat with diabetes was $1,690^
Help ensure that you can cover the health care needs of your pet should the unexpected happen, just as you take care of the health of the rest of your family. Compare Bupa Pet Insurance options or find out more on dog insurance and cat insurance today.
Pet Care Centre
Take a look through our Pet Care Centre to find handy information on how to help keep your pet happy and healthy!
Manage my Pet Insurance Policy
With our customer portal you can manage your pet’s insurance policy online whenever and wherever it suits you. Once you register you will be able to:
View policy details
Change your personal details
Change your payment details
Access pet resources including pet-friendly parks and beaches
And you can even upload a photo of your pet! Simply register here and start managing your policy today.
Make a Claim
If you do need to make a claim for your pet’s treatment, try and submit it to us as soon as possible to help prevent any delays in payment. To make the process easier, claim online through the customer portal and follow the easy steps below:
For existing members please visit our customer portal to submit your claim.
Simply upload a copy of both the itemised invoice and the consultation notes from your vet visit.
If this is your first claim we require your pet’s full medical history from all previous vets from the time you first owned your pet.
If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.
If you are a new member please sign up to the customer portal.
If you would prefer to send us your claim through the post, please ensure you have the completed the following additional steps:
Print a claim form and fill in your details.
Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
Attach the original itemised invoices, payment receipts and consultation notes and post them in to; BUPA Pet Insurance, Locked Bag 9021, Castle Hill NSW, 1765.
Please refer to section 9 (Claims) in the Product Disclosure Statement (PDS) (PDF, 3.7MB) for further information. If you need help at any stage simply call us on 134 135 or email [email protected] and we will help you out.
Can I cover my pet at any age with Bupa Pet Insurance?
With the Basic policy, which covers a range of accidental injuries for your pet, you can cover your pet at any age from 8 weeks old. With Standard and Ultimate policies, pets need to be aged between 8 weeks and younger than 9 years of age when your purchase your policy.
I’m a Bupa health insurance member, do I get a discount?
Yes, as a loyal Bupa customer we are pleased to offer you a 10% discount on Bupa Pet Insurance to help you take care of your pet’s healthcare needs.
What exclusions apply?
Like most insurance policies, we have some exclusions to keep premiums affordable. These exclusions include pregnancy, elective procedures, foods/diets, grooming, behavioural problems, and pre-existing conditions that showed clinical signs before taking out insurance. It is important that you read all of the policy documentation for full details of what is covered under each policy. For a list of General Exclusions refer to section 6 of the Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide.
What is a pre-existing condition?
It is any condition (illness or injury) or symptoms or signs of that condition occurring or existing in any form prior to the Commencement Date of your policy or during the policy waiting period. Pre-existing conditions will not be covered under the policy. For example, if your pet is treated for a skin condition prior to you taking out cover for them, then skin conditions will not be covered under your policy. It could help to cover your pet early in their life, prior to any conditions developing. For more information refer to the Product Disclosure Statement (PDF, 3.7MB).
How do I make a claim?
The easiest way to claim is through our customer portal. It is quick and you can track the progress of your claim. For your first claim, you will need to supply the full vet history for your pet. These are your vet’s notes for each visit since you have taken ownership of your pet. Upload online with an itemised invoice and the consultation notes for the visit being claimed. If you would prefer to claim through the post please follow these steps:
2. Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
3. Attach the original itemised invoices, payment receipts and consultation notes and post them in to; BUPA Pet Insurance, Locked Bag 9021, Castle Hill NSW, 1765.
What animals does Bupa Pet Insurance cover?
Bupa Pet Insurance offers cover for domestic cats and dogs across Australia.
What percentage of vet expenses are covered?
With Bupa Pet Insurance we will cover up to 80% of eligible vet expenses, subject to any excess and annual benefit limits associated with your policy. Any applicable excess will be subtracted from your benefit amount.
Are there waiting periods?
There is no waiting period for Basic accident only cover. With Standard and Ultimate policies there is a 30 day waiting day period for conditions covered under the illness cover. Dental illness cover is subject to a 6 month waiting period. Additionally Cruciate ligament conditions are subject to a 6 month waiting period, which may be waived on application by completing the “Cruciate ligament waiver form”. For more information on waiting periods please refer to the Product Disclosure Statement (PDF, 3.7MB).