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The best – and worst – insurance companies revealed
A survey of more than 46,000 motorists has revealed that the best, as well as the cheapest, car insurance companies.
A major survey claims to have revealed the 40 best car insurance companies.
The Auto Express Driver Power survey, in partnership with Telegraph Motoring, asked more than 46,000 motorists to rate their insurance company in five areas: communication, speed to settle a claim, helpfulness, value for money and overall service. Topping the table was NFU Mutual, with customers praising its local customer service, rather than having to talk to a call centre, as well as the company s efficiency. More than 97 per cent of customers said they would renew their NFU Mutual policy, even though it is not the cheapest insurer.
The worst performer in the Driver Power survey was Diamond, which was criticised for errors appearing on policies as well as one respondent having to wait two years for a claim to be resolved.
In addition, the study carried out a mystery shopper exercise to identify the insurer which offered the lowest premiums. It contacted all of the insurers to get quotes for a 25-year-old sales manager driving a Ford Fiesta, a 40-year-old publicity manager driving a Vauxhall Insignia and a 55-year-old dentist driving a BMW 530d. Esure was cheapest for all three, returning quotes of £601.32, £217 and £205.83 respectively.
The study also found that the price of insurance had only increased for 35 per cent of respondents year-on-year, compared with 50 per cent in last year s survey, and that accidental damage accounted for 90 per cent of claims.