What is predictive dialer? Definition from #predictive #dialer #software


#

predictive dialer

A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call. Predictive dialers are commonly used for telemarketing, surveys, appointment confirmation, payment collection and service follow-ups. Sellers of predictive dialer systems claim that they greatly increase caller productivity. The phone calls you receive from no one there are often predictive dialer calls in which a manual caller isn’t ready yet.

Download this free guide

Download: Overcome Virtual Network Management Challenges

The virtualized network poses challenges to network management systems — and as more hardware components become virtualized, that challenge becomes even greater. This handbook discusses the steps IT must take to both build and corral their virtualized infrastructure.

By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy .

Not to be confused with an automatic dialer, a predictive dialer is programmed to predict when a human caller is available to pick up a call. Predictive dialers can also measure the number of available agents, available lines,average handle time and other factors to adjust outbound calls accordingly. This measurement delivers a high level of mathematically efficientcy to use in call centers. A related system is a lead generator. which dials a list of telephone numbers and, when a live voice answers, delivers a recorded message.

This was last updated in October 2006

Continue Reading About predictive dialer

Related Terms

computer network In information technology, a computer network, also called a data network, is a series of points, or nodes, interconnected by. See complete definition fiber optics (optical fiber) Fiber optics, or optical fiber, refers to the medium and the technology associated with the transmission of information as light. See complete definition Unshielded Twisted Pair (UTP) Unshielded twisted pair (UTP) is a ubiquitous type of copper cabling used in telephone wiring and local area networks (LANs). See complete definition

Dig Deeper on Network Hardware


Leave a Comment

Your email address will not be published. Required fields are marked *